OpenAL has an active community of developers who are happy to answer questions about using existing OpenAL libraries or even creating your own.
For questions specifically about Creative's OpenAL solutions you can also reach support engineers by sending an email to
devsupport@creativelabs.com This email address is for questions about programming only, all other posts will be ignored. For technical support please post your question on one of the forums at
http://forums.creative.com